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Need help finding a serial number? Try a keyboard command. Locate your product's information label. Watch a video. Find your serial number by locating the product label. The product information label contains your serial number and product number. You can find it either on the back of your laptop, inside the battery compartment or under the cover on the back of the laptop. Sample product label. Find your serial number using a keyboard command. If your laptop is currently functioning you can find the serial number by using a simple keyboard command.

Artboard 2. Depending on your desktop model you can find it on the side, top, front or back of the computer. For All-in-One PCs you will find it on the back. If your computer is currently functioning you can find the serial number by using a simple keyboard command.

Need help? Locate the product label. For almost all HP products, the product information label can be found from one of the following locations : A label attached to the product usually on the underside Laser etching on the surface of the product Inside the battery compartment A purchase invoice or receipt Product packaging or shipping box Documentation that came with the product. Examples of where to find your product information label. Select a location. Europe, Middle East, Africa.

Asia Pacific and Oceania. Select a language. Confirm Back. The Virtual Agent is currently unavailable. Please try again shortly. Need help troubleshooting? Fingerprint authentication can be set up in the Settings app for computers that have swipe or scan fingerprint readers. If the option to set up fingerprint reader in the Settings app is not available, you might need to upgrade the security software on your computer.

If you are using security software from another manufacturer, check with the manufacturer of that software. The Cortana personal assistant feature uses specific hardware such as a microphone, speakers, GPS and an Internet connection. The microphone in your computer might need to be configured to work with Cortana and results vary based on the specific microphone. In Windows 10, Wireless Display Miracast might not connect to an external display or might lose connection.

Updated video and wireless drivers are required to enable the functionality. Check Windows Update for the latest drivers and install them when they are available. Microsoft Refresh and Reset might not correctly restore drivers and customizations specific to your HP system. Multi-finger Precision Touchpad, a new Windows 10 feature, provides high-precision pointer input and new gesture functionality.

Your computer does not support the hardware requirement for Multi-finger Precision Touchpad. This feature requires specific hardware to function in Windows In Windows 10 your touchpad will still work properly. To install Windows 10 bit, purchase Windows 10 bit from Microsoft and perform a clean install of Windows 10 bit from the Microsoft download site. In some cases HP might not provide compatible software and updated drivers for your model.

Some computers with IDT audio controllers might not have full functionality after installing Windows The Windows 10 driver provides audio for the computer, but some features do not work. On 2-in-1, x and convertible notebooks, the continuum feature in Windows 10 might not automatically detect when the computer is in tablet or desktop mode.

You can manually switch between modes in the action center. Some computers do not support DirectX System requirements Microsoft requires that your computer hardware meet the following system requirements before you can install Windows Steps to take before installing Before installing Windows 10, update your software, drivers, and BIOS, create recovery discs for your current operating system, and back up your files.

You might also need to decrypt the hard drive. Step 1: Install the latest software and driver updates from HP Support Assistant Download and install the latest version of software and drivers from HP. Step 3: Create recovery discs and back up your important files Create recovery discs and use File History to back up your data.

If you have not already done so, create a set of Windows 8. If a problem occurs during the installation process, you can use HP System Recovery to return your computer back to its original software configuration. You can use File History to back up your files and transfer them to Windows Step 4: Decrypt the hard drive if applicable The Windows 10 installation does not complete if the hard drive is encrypted.

If you have encrypted the hard drive, you must decrypt the hard drive before beginning the installation. Go to the Microsoft Get Windows 10 webpage in English. Click Open , Save , or Run in any windows that display to download the tool to your computer. Double-click the MediaCreationTool. Figure : Accepting the license terms. Select the language, edition, and architecture bit or bit for the Windows 10 installation, and then click Next. Figure : Selecting language, edition, and architecture.

Installation from ISO media is for advanced users. Figure : Choosing USB flash drive. Figure : Clicking Next. Figure : Clicking Finish. Proceed to the next step to install Windows 10 on your computer using the installation media. Step 2: Install Windows 10 on your computer Windows 10 Setup allows you to do a clean installation of Windows 10 erases all data or to keep your personal files and apps HP still recommends backing up all data in the event of any data loss.

When the installation is complete, Windows 10 Upgrade copies the windows. Keep this file on the USB hard drive. The file is required if you decide to Go Back to the previous operating system. Insert the Windows installation USB drive into the computer. When the Get important updates window opens, select Download and install updates recommended , and then click Next. Figure : Selecting Download and install updates recommended.

In the Choose what to keep window, select what you want to keep, and then click Next. Keep personal files and apps : Keeps all your personal files, settings, and apps. Keep personal files only : Keeps your personal files, but no settings or apps. Figure : Choose what to keep window with Keep personal files and apps selected. During the installation process, your computer restarts several times.

Do not turn off your computer or interrupt the installation process. If the sign-in window displays, sign in to your account. If you chose Keep personal files and apps , the desktop opens when the installation completes.

If you chose Keep personal files only , the desktop opens when the installation completes. If you chose Keep nothing , continue to the next step after the installation completes to set up Windows Figure : Clicking Install. Step 3: Complete setup and sign in to Windows 10 clean installation only If you chose the clean install and kept nothing, navigate the setup experience with the help of Cortana. If you chose to keep your personal files and apps, you do not need to set up Windows 10 again.

When the Cortana introductory screen displays, you can choose to use Cortana voice recognition if your computer has a working microphone or your keyboard and mouse to complete the setup. If you do not want to use Cortana voice recognition, click the speaker icon in the lower right corner, and then mute the volume.

Figure : Cortana introductory screen. When the Let's start with region. Is this right? When the Is this the right keyboard layout? When the Want to add a second keyboard layout? When the Let's connect you to a network screen displays, select the network you want to connect to, and then click Connect and type your network user name and password, or click Skip for now to continue without connecting to a network.

On the Sign in with Microsoft screen, type your email, phone, or Skype name in the text field, or create an account, and then click Next. Figure : Signing in with your Microsoft account. Type your password in the text field, and then click Next. If you see a Call us overprotective screen requesting an additional method of account verification, select the way you want to verify the account, and then click Next.

Figure : Typing your Microsoft account password. Read the options displayed on each screen, select the options you want, and then follow the on-screen instructions to continue. When the Choose privacy settings for your device screen displays, select the options you want, and then click Accept. Figure : Choosing privacy settings for your device.

Windows activation To verify that you have a genuine copy of Windows 10 that has not been used on more devices than the license agreement calls for, your Windows 10 needs to be activated. Depending on where you acquired your copy of Windows 10, activation occurs using either a digital entitlement or a character product key.

Windows Hello To unlock your computer with your fingerprint or with your face, without a password, you can use Windows Hello. It is a much more personal and very secure way to unlock your Windows 10 device. If your computer has the hardware required for Windows Hello, you are prompted to set up Windows Hello during Windows 10 setup. If Windows Hello does not activate automatically and you want to use the facial recognition or fingerprint reader, follow these instructions after Windows 10 is activated.

Click Start , and then click Settings. Under Windows Hello , options for face, fingerprint, or iris display if your computer has the fingerprint reader or camera to support the feature. After setting up Windows Hello, you can sign into your computer with the swipe of a finger or a quick glance. Steps to take after installing Windows 10 After installing Windows 10, update your drivers, software, and apps.

Connect to the Internet if your computer is not already connected. Install HP Support Assistant. HP Support Assistant scans your computer and automatically detects and installs the latest software drivers available from HP.

Install updated video drivers. For the best viewing experience, download and install the latest graphics drivers for your computer. Download and install the Windows 10 video drivers for your computer. Install updated wireless network drivers and wireless button software.

The wireless button on your computer should sync with Windows Airplane Mode when the required software is installed. Go to support. Then install the latest wireless and Bluetooth drivers.

Finally, install the HP Wireless Button softpaq. Install updated audio drivers. Audio from your speakers and headphones should work properly after Windows 10 is installed, but to get the most from your audio system, install the latest HP audio drivers.

Install updated touchpad drivers. The touchpad should work properly after Windows 10 is installed, but installing the Windows 10 touchpad driver allows you to use edge swipe features from the touchpad to switch between open applications and other useful functions. Resolve any printer issues. Learn how to use Windows Read the HP support document Understanding and Using Windows 10 Features to learn new Windows 10 features, the apps that come with Windows 10, and much more.

 

Hp support windows 10

 

Check documents and videos on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center. Create an account on the HP Community to personalize your profile and ask a question. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.

It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.

All forum topics Previous Topic Next Topic. New member. Message 1 of 2. HP Recommended. Speaker volume goes down unexpectedly after update from Windows Update Pavilion cw series? Find fix here. Find the most updated information for Windows 10 update related issues along with tips on actions to take before installing the update on your PC. Before you update the Windows 10 versions of your computer, here are a few recommended steps that should be completed.

Powered by HP Support Assistant. HP Performance Tune Up check will launch in a new window. Once it launches, follow instructions provided by the application to analyze and optimize your pc. HP and Microsoft work together to identify issues that may occur post Windows 10 updates.

As issues are identified, HP will release updated drivers and software as fixes through Windows update as well as our Software Download pages. It is recommended that you run all Windows updates to ensure that all latest drivers, software and fixes are installed in your PC. Here is a list of top known issues that may occur on HP products post a Windows 10 update is installed. HP constantly strives to improve its products and periodically provides updates for software, drivers , and firmware free of charge.

So, keep your HP or Compaq computer up-to-date and running smoothly by updating the software on a regular basis. Visit the following document to know how to update your HP computer to have the latest software and drivers available. Fix common issues in Windows 10 like wireless and Bluetooth, no sound and blue screen errors.

Topics on this page. Wireless Network and Internet Connection issues in Windows Manage User Accounts and Logins in Windows Bluetooth wireless technology provides short-range communications that replace the physical cable connections that traditionally link electronic devices, such as printers, audio devices, and computers. Some examples include:. The document below will help you learn to connect and use Bluetooth compatible devices to your computer, such as printers and headsets.

Follow the steps in these documents given below to find solutions to resolve many sound or audio problems on your HP computer. HP Audio check performs various diagnostic tests and resolves audio issues automatically and provides a Test button for you to verify that sound issues are resolved. HP Audio check will launch in a new window.

A variety of software and hardware problems can cause your Wi-Fi to stop working. This document contains instructions to solve wireless Internet problems in Windows 10 including slow connection, no internet, connection drops , or service not detected.

HP Network Check is a comprehensive network diagnostic that can automatically diagnose, repair and easily help you troubleshoot the issue that is preventing your network or internet from functioning correctly. HP Network check will launch in a new window. Use this document to troubleshoot and resolve wireless internet connection problems.

Improve the performance and reliability of your PCs and printers with automatic firmware and driver updates. You can configure your options to install updates automatically or to notify you when updates are available.

Help anytime with the HP Virtual Agent. Need help troubleshooting? Just ask! HP Support Assistant 8 requires. NET Framework 4. HP Virtual Agent available in selected countries. Contact your company's IT department or your local IT service for help. Uninstall the driver and install the working version or restore the previous version.

Uninstall : In Windows, search for and open Device Manager. Right-click the faulty driver, and then click Uninstall device. Reinstall the working driver version. Restore : In Windows, search for and open Device Manager. Right-click the faulty driver, and then click Properties. Click the Driver tab, and then select Roll Back Driver. To block Windows from downloading the driver update again, download the Show or Hide updates tool from Microsoft. You can configure several Windows Update settings for your operating system.

Search for and open Windows Update settings , and then click Advanced options to access update preferences. Receive updates for other Microsoft products: Enable Windows Update to update other Microsoft product drivers and apps when updating Windows. Get me up to date: Enable Windows Update to download and install updates as they become available.

Download updates over metered connections: Set updates to wait for your approval to help manage data on a limited data plan. Notify me when a restart is required to finish updating: Enable Windows to prompt you when you need to restart your computer to finish an update.

Active hours: Prevent your computer from updating during those hours that you are working. Optional updates: Select available feature, quality, and driver updates. Delivery Optimization: Download Windows updates from other computer, which can be faster.

Recovery: Troubleshoot problems without resetting your PC, reset your PC, remove the latest updates, or configure advanced startup options. Restart apps: Enables apps to automatically restart when you sign out or sign in. Configured update policies: Configure update policies on your device. Update options : Enable Windows Update to update other Microsoft product drivers and apps when updating Windows.

Also allows Windows Update to download and install updates as they become available, or set it to wait for your approval to help manage data on a limited data plan. Update notifications : Enable Windows to prompt you when you need to restart your computer to finish an update. Delivery optimization : Download Windows updates from other computers, which can be faster.

Privacy settings : Change how apps access personal information. Disable the antivirus software during updates to prevent issues. In Windows, search for and open System Configuration. Click Startup Open Task Manager. Find the antivirus software in the list, select it, and then click Disable. Restart the computer with a minimal set of startup programs.

In the System Configuration window, click the Services tab. Check the Hide all Microsoft services box, and then click Disable all. Click each enabled startup item, select Disable , and then close Task Manager. In the System Configuration window, click OK. In the Run box, type Services. In the Services list, look for the following services:.